Premier Table linens Terms and Conditions
Please note these Terms and Conditions apply only to sales. For rental terms and conditions, please visit our rental division.
DO YOU ACCEPT PHONE ORDERS?
We have found that phone orders can lead to mistakes and miscommunication. For this reason, we prefer that orders be directly placed on our website. Our customer service staff will be glad to assist you with any questions and even walk you through our website and the online checkout process. We will accept phone orders but any mistakes made are the sole responsibility of the purchaser. Please carefully review any invoice that will be sent to you for accuracy, as the quantities and products on the invoice is exactly what will be manufactured and shipped. All verbal orders are considered firm. There is a $5.00 service charge for phone orders.
SALES TAX
As of 11/01/2021 We currently charge sales tax in the following States: Connecticut D.C. Florida Georgia Illinois Kansas Maryland Massachusetts Michigan Minnesota New Jersey New York North Carolina Ohio Pennsylvania South Carolina Texas Virginia Washington If tax exempt or have a resale certificate, please Email to [email protected] or fax (888) 487-5517. This must be done prior to purchase. Please do not request once a purchase has been made for us to remove the sales tax.
PAYMENT TERMS
Except for higher education institutions and government agencies that we have approved accepting a Purchase Order, all goods must be paid for at the time of purchase. In addition any Purchase Order will not be able to benefit from any special promotions free shipping or discounts we may be offering, in order to qualify for these we require payment prior to shipment. We accept Visa, Master Card, Discover, American Express as well as PayPal and checks. Customers wishing to pay by check or if an invoice is required 1st, select the CHECK option during checkout which will generate an invoice. Include the invoice with check and mail to our corporate office, Premier Table Linens, 7321 N.W. 35th Street, Miami, Florida 33122. Shipments are subject to check clearing our bank before going into production and shipping. At our discretion, we will accept Purchase Orders from schools and government agencies only. Purchase amount must be at least $100 and payments are due net 30 days. Email P.O. to [email protected]. Any questions pertaining to purchasing with P.O. contact our school and government account manager Risy Ricardo at (800) 937-1159 Ext 4.
HOW LONG WILL IT TAKE?
We take great pride in manufacturing and shipping our customers orders very quickly. Table linens from A.C.T.S. (Any Custom Tablecloth Size) and oval tablecloths are labor intensive and standard production is 4 to 5 business days. However, for these two categories you can upgrade to "Fast track" and your order will be manufactured and shipped the very next business day. The cost to Fast track is $9.95 for the entire order. All other linen products ship within 1 - 2 business days. Custom logo branded products is 3 day production but may be upgraded to Expedited Production. Tables and chairs ship within 48 hours. Stock items such as Outlet store linens, table skirting clips, leg risers etc ship the same day if purchased by 2PM E.S.T. If you require same day shipment and select expedited shipping method, we can usually have these rush orders made and shipped the same day. Large orders (250+ linens) can take 3 to 5 days to manufacturer.
If your purchase is needed for immediate use, we suggest calling our office (800) 937-1159 prior to placing order so we can give you a more accurate delivery date and that we can insure that your required in hand date can be met. We ship from both Florida and New Jersey both UPS and U.S.P.S. We reserve the right to use a different shipping method and or carrier as long as this does not delay your delivery date based on the in hand required date and shipping method selected. Please note that we are not responsible for shipping delays because the shipping method selected will not be a fast enough level to arrive to your destination in time. In General, shipping UPS Ground to any destination on the East Coast and South may take up to 3 business days for transit. UPS Ground to the Midwest, Louisiana and Texas up to 4 days. West Coast 4 to 5 days. Alaska, Hawaii and Puerto Rico may take 6 days with UPS Ground shipping. In addition to Ground, we offer 3 day air, 2 day air, next day express, next day AM and next day early AM deliveries as well as Saturday delivery.
TO WHERE WILL AND WON'T YOU SHIP?
We ship to all 50 United States, Canada, Australia and the United Kingdom through the U.S. Postal Service and UPS. We will ship to other countries (at our discretion) but only on buyers UPS or FedEx account. We are not responsible for lost or stolen shipments to foreign countries once we have shipped. We reserve the right to cancel any order we believe to be suspicious or potential fraud, and we do prosecute to the full extent of the law and cooperate with authorities in the case of attempted fraud.
HOW MUCH WILL IT COST?
Once all items have been added into the shopping cart, you can get a shipping cost using the shipping calculator box on the checkout page, just enter your state and zip code for real time shipping prices from USPS and UPS. During checkout (before entering any credit card information), the shipping calculator will give shipping cost options for the order. It will give the cost of shipping Ground as well as options for expedited shipping as well.
TIER AND VOLUME PRICING
Premier offers volume purchase tiered discounts on most of our products. Please note the volume discount is only applicable on the same item being ordered in volume. For example a quantity of 50 120 round tablecloths in the same fabric and same color will qualify for a discount and will be discounted on the website in real time. However an order for 50 120 round tablecloths in different colors will not qualify for the 50+ pricing unless prior approval has been obtained from a manager or customer service agent.
BACKORDERS
In the unlikely event that any item is back-ordered, we will email and or call and let you know when that item(s) will be back in stock and available to ship. In such case, we will also advise alternative colors or fabrics available. Customer may then:
- Agree to wait for the item(s) to be back in stock.
- Decide on alternative color or fabric.
- Request a refund on back order item which we will immediately issue. If we do not hear back from a customer we have contacted, or can not contact the customer, we assume and reserve the right to cancel the order and issue a refund.
RETURNS
With very few exceptions, all linens are manufactured to order and for this reason returns are not accepted. We offer 108 fabrics,78 sizes and over 200 colors, all which are made to order and for this reason returns are not excepted with the exception of the following sizes in black, natural, white and ivory colors only:
Rounds - 60", 72", 84", 90", 108, 114", 120" and 132".
Squares 45" x 45", 54" x 54", 60" x 60", 72" x 72", 90" x 90" and 120" x 120".
Rectangular tablecloths - 60" x 108", 60" x 120", 90" x 132" and 90" x 156".
Table skirts 14' x 29, 17' x 29", 21' x 29"
Spandex (black or white only):
Rounds - 30" x 30", 30" x 42", 36" x 42", 48" x 30", 60"/72" x 30",
Rectangular 30" x 72" x 29" and 30" x 96" x 29".
The above linens may be exchanged or returned. If returned, there is a 35% restocking fee on the above size returns. If exchanging above size, the customer will only pay shipping cost for us to exchange.
We offer and urge our customers to order fabric color swatch cards and samples in the fabrics that you are interested in. With the color swatch card and samples there should be no reason to have to make a return. For correct sizing, we have a very easy to use tablecloth calculator on our website. Customer service will be glad to assist in determining the tablecloth sizes, your table linen requirements and answer all questions you may have. Feel free to call us (800) 937-1159 with any questions to be sure you are purchasing the correct fabric and size. Customer service representatives are available 8:30am to 8:00pm Eastern Time Monday - Friday, 10am to 2pm Saturday.
PRODUCTION ERROR OR DEFECT
On any item we sell, we completely stand behind our product and if an error was made on our part or if there is a defect, we will issue a call tag to have it picked up and immediately send a replacement. We must be notified within 7 days of delivery. Issue related returns must be in new, in original condition shipped, unused, and unwashed. If you have an event and need the replacement immediately, we will of course ship the very same day an issue is reported. If we advise you that we will be sending UPS with a prepaid label to pick up the original shipment, please have the box sealed back up and accessible to UPS so the products are returned to us and you are not billed for them.
SHIPPING ISSUES
ADDRESS CORRECTION, SHIPPING DELAYS, LOST OR DAMAGED SHIPMENTS, INSPECTING FREIGHT DELIVERIES, CLAIMS PROCEDURES
Expedited On Time Shipping Guarantee - Premier Table Linens Inc. is not responsible for weather-related delays or UPS or Postal Service delays. Customer may not request to cancel an order once shipped due to UPS or Postal Service or freight delays. If expedited shipping was paid (UPS Next Day Air, UPS 2 Day or UPS 3 Day Select or Express Mail) and the package does not arrive on time.
Due to the pandemic, UPS and the Postal Service have canceled expedited shipping on time guarantees and shipping will not be refunded at this time.
Lost Or Damaged Package - If a package is lost or damaged in transit, Premier Table Linens Inc. will immediately send a replacement shipment and not make the customer wait the 7 to 10 days it takes the carrier to process the claim. If a package is delivered damaged or opened, contact our office immediately with documentation, pictures so we can report the claim.
Address Correction - If a package was unable to be delivered and UPS contacts us for the correct address or the package is returned as non deliverable and it was the customers typo or mistake that caused the Address update or address correction required, UPS charges $14.90 address correction fee and it is the customers responsibility to pay us this charge to correct the address correction issue. If the customer realizes the mistake once the package has shipped but prior to UPS contacting us, the package can be intercepted at the truck or airplanes next stop and re-routed to the correct address. Intercept fee charged is $19 and usually delays the shipment by 1 business day. If UPS returns a package back to us they were unable to deliver and did not contact us for an address correction, the customer will be responsible for shipping charges on our account to return the shipment as well as the shipping cost to dispatch the package to a corrected address.
Refused Shipment - If a customer or their business refuses delivery of a shipment sent, the customer will be responsible for the return shipping charges as well as the refused package fee and will not receive any refund for goods not accepted. For example, if you place an order and after it has shipped realize you do not need the goods, the proper procedure is to accept the shipment and contact us for a Return Authorization number.
Tables and chair Shipments -If more than a few tables or chairs, we use UPS freight and XPO Logistics. The freight company contacts our customers the day of delivery. Once the truck arrives to deliver, it is extremely important that you inspect the delivery for signs of damage before signing the delivery receipt. Your signature (or that of the person accepting the delivery) asserts the goods were delivered undamaged and acceptance of the merchandise as is. Basically, you are waiving "our" mutual right to file a claim later for replacement no matter if the damage was visible or could not be seen from the outside of the box. From experience, we know that once signed, no matter how bad the damage, the majority of the time freight companies will not take responsibility and we will not be able to replace your damaged tables or chairs.
Recommended inspection protocol when tables and or chairs are being delivered.
1. Take inventory once unloaded. Any shortages must be declared on the Bill Of Lading receipt.
2. Open each box and inspect for damage. Do not be intimidated by the delivery driver. They cannot leave until goods are inspected and the receipt is signed. If the driver is not patient and insist they are running late and has to leave, write on the Bill Of Lading receipt that your shipment received possibly has damage and is subject to you counting the inventory received and carefully inspected the merchandise since you were not given sufficient time to do so when delivered. Be sure to write this not only on your copy but the drivers copy you are signing and that the driver has also signs the Bill Of Lading! This way if there are no damages, which is usually the case, all is good. If there were concealed damages, you are covered and the damaged tables and or chairs will be replaced.
3. If there was any shortage or damage, Email us the B.O.L. receipt and pictures to [email protected] so we can immediately report and begin the claims process, have damaged goods picked up and the replacements sent.
COLOR DYE LOTS AND FINISHED LINEN SIZES
As with any linens, there may be dye lot variations from one bolt of fabric to another and Premier Table Linens, Inc. is not responsible for any color dye lot variation.
Finished linen sizes may vary slightly from the actual size advertised up to 2 inches.
ACCURACY OF PRODUCT INFORMATION
Premier Table Linens, Inc. takes measures to present and describe the products we sell and rent accurately. However, we are not responsible for any errors or misinformation that we may have been provided or information that may be outdated. Premier Table Linens, Inc. makes no warranty, expressed or implied and assumes no legal liability for any inaccurate information contained on this website or any other website owned by Premier Table Linens, Inc.
We are not responsible for any typographical errors. If you notice any errors, it would be greatly appreciated if you bring it to our attention so we may correct immediately.
WAIVER OF LIABILITIES
Premier Table Linens Inc. shall not be liable for any damages related to the use of our websites and or products. The waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits even if we have been advised in advance of the potential for any such damages.
